Business Process Outsourcing

Business process outsourcing (BPO) is a subset of outsourcing that involves the contracting of the operations and responsibilities of specific business processes to us.

BPO is typically categorized into back office outsourcing - which includes internal business functions such as human resources or finance and accounting, and front office outsourcing - which includes customer-related services such as contact centre services.

Interteam Services & Consultancy Inc. is more involved in back office outsourcing than front office outsourcing.

Often our BPO services are information technology-based, and are referred to as ITES-BPO, where ITES stands for Information Technology Enabled Service. Recruitment Process Outsourcing is a sub-segment of business process outsourcing.

In 2010, the Philippines has surpassed India as the largest business process outsourcing industry in the world.