Title:

Senior Process Manager

Location:

Brussels (near Central Station), with regular travelling within Europe.

Description:

The Project and Process division of the BNPPF Payments department is working on 2 integration projects requiring the support of a senior process manager:

• Implementation of a new cash handling tool within BNPPF and harmonization of the operational practices between BNPPF and BNPP.
• Intellitracs: Intellitracs is a tool supporting the Payments Customer Support (questions and complains from banks, customers) activities within BNPPF. Its usage will be enlarged in other BNPP entities.

As the implementation and usage of these tools will be extended in different BNPP entities in the first half of 2010, a strong process must be set-up and best operational practices must be rapidly identified and described, allowing a smooth roll-out in these entities.

The process must fit in any organization and has to be understandable by all entities that will work accordingly.

A clear and efficient training will have to be built and given to the involved departments.

In this context, we are actively searching a senior process manager to create, develop and implement the process related to these 2 projects. This profile will have to demonstrate specific skills described below.

Objective:

Design, develop and deliver of the process and business change material supporting the cash handling and Intellitracs projects.

Knowledge:

• Required level and content of education
  • University graduate
• Personal skills
  • project & process management skills
  • precision and clarity (oral, written)
  • ability to rapidly identify the impacts of several changes in an existing organization
  • communicative (ability to prepare and deliver an efficient training)
  • autonomy & efficient reporting
  • ability to compromise on solutions with different parties
  • flexibility (in peak periods extra efforts may be required)
  • fast learner
  • team player
  • proactive behavior
• Business experience required
  • 3-5 years of professional experience in banking, project environment.
  • experience and relevant performances in business change and process management.
  • experience in integration projects.
  • experience in payments back office processes and knowledge of payments products.
• Technical experience required
  • design of a process solution valid and usable by different entities
  • impacts analysis for the operational departments in the existing organization (verify the departments involved and identify the precise changes for them, support their management in the migration to the new process)
  • coordination with the involved parties (branches, backoffices,…)
  • development of process descriptions and detailed work instructions for operational departments & back-office end-users
  • development of training material for back-office endusers
  • organization and execution of training sessions for back-office end-users
  • development and execution of communication plan towards impacted parties (back-office users, Business Line, branches, …)
• Functional experience required
  • Expertise in business change (process, training& communication) in a coordination role.
  • Proven ‘change agent’ to prepare a running organization to introduce a reviewed way of working.

Language:

Sound knowledge of French, Dutch and English is required (spoken & written).

Duration:

1 year

Offer:

Freelance

Type:

Contract

Rate:

Market Rate

Reference:

Interteam.org - I1334816